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Approximate price is 4000 $. More information by mail worldvoipproviders@gmail.com

Outbound Call Control

Outbound Call Control

Outgoing call control system, works by principle, call everybody excluding those who are blacklisted or call nobody apart those who are in the “White list”. The system additionally allows to analyze the duration of the conversation, marks the time and date of the call and the one who has called.

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Australia VocaTel Global Pty Ltd

We know that businesses are potentially missing out on many benefits that will help them have a better communications experience. VocaTel helps deliver those benefits by building partnerships with organisations that service the business community, not only in Australia, but across the region. Our technology is tried and tested in multiple markets across the globe, it is network agnostic – so will work across any broadband delivery method– ADSL, Wireless, Satellite.

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