Night & Holiday Service
The function allows a different routing of calls during the night, festivities or holidays. The function activates in accordance with schedules set in customization menu.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The Tek, LLC
The Tek, is owned an operated by Brian Carpio an entrepreneur and senior IT specialist who has years of experience in server design, network design, security and disaster recovery. He has worked as a lead engineer for top companies such as IBM, Qwest Comm
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