Night & Holiday Service
The function allows a different routing of calls during the night, festivities or holidays. The function activates in accordance with schedules set in customization menu.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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