Night & Holiday Service
The function allows a different routing of calls during the night, festivities or holidays. The function activates in accordance with schedules set in customization menu.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
AlphaTalk Communication LTD
Company Alphatalk Communications (HongKong) is created in 2001. The basic purpose of the company - development of a perspective direction of transfer of the traffic between Russia and the countries of the Asian region.
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