Music on Hold

Is often met in business practice, during calls to organizations at the moment, when the call is transferred to another number or is set on hold, one hears a music in the telephone dynamics.

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Virtual Call Center

Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.

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