Multiple Call Arrangement
Multiple call arrangement - allows the user to receive several calls simultaneously, even if they came by the same line. This stops the redirection of incoming calls directly to voice mail in case the line is busy or if the user is already involved in an active call.
In the past, when you call an office building or business, you would either be transferred to the department you want to talk to, or given their extension number. This extension is usually a 2-3 digit code that when dialed, transfers you automatically to the particular person or department you want to speak with. The reason why this code works is because it is programmed into a PBX system.
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