Multiple Call Arrangement
Multiple call arrangement - allows the user to receive several calls simultaneously, even if they came by the same line. This stops the redirection of incoming calls directly to voice mail in case the line is busy or if the user is already involved in an active call.
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
Pipeline Telecom Inc.
Pipeline is dedicated to complete Customer Satisfaction. We use Best Practices and adhere to the highest standards of ethics and values throughout the company. We will strive to deliver the best service in the industry and maintain a consistent level of
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