Mobile Phone/Desk Phone Integration
Integration of the phone set (cell or land line) into the company phone system. For instance, if it is impossible to find a person by the office phone, then with the help of the integrated cell phone one can set a call redirection to a cell or another telephone number, in case if that telephone is also unavailable the call will be redirected to a voice mail.
Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.
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