Missed Call Notification
The service allows you finding out who has called you, when the telephone line was busy, switched off or was outside the zone of coverage. By doing so, it ensures that an important call will not be missed.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
ITG Communications Sdn Bhd
ITG Communications SDN BHD is committed to delivering the best all around value in VoIP services. Through reliable network operations, associated with highly trained technical support staffs and a strong commitment to quality we ensure you the best.
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