Meet Me Conference Calling

Feature allows subscribers calling to a certain number in order to connect to a conference call. The one, who dials the number, will connect to the conference. However as a conference controller one should give that certain number to all the participants and set the time for conference in order for the participants to be able to set up a successful conference.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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