Matrix
Matrix is a leading manufacturer of telecom equipment for the customer premises (CPE). These solutions can be grouped under following categories – Voice Switching, Voice Messaging, GSM Products and VoIP Products.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Global Ip Telecom
If you are buying or selling traffic, GIP Telecom is THE place for International and voice minutes. 100% VOIP and able to connect with all gateways and session controllers, GIP Telecom can help you expand to new markets and give you better margins on exis
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries