The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Nergy Telecom is focused on providing to its partners a business model in the field of telecommunications which can be used to run a telecom business easily, efficiently and profitably. Nergy Telecom is constantly working to eliminate all possible barrier
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