Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Plantronics Savi W720 headset is a versatile solution to connect simultaneously to three different devices - PC, mobile and desk phone. With just a single click of a button, the user can select the line, through which to speak, when at the same time optimization with Unified Communications (UC) automatically updates status in the softphone, allowing colleagues to see if the user is busy, no matter what line they chose.
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