Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Digium Wildcard TE407P card has a built-in hardware echo cancellation, based on a powerful digital signal processor. Board supports E1, T1 and J1 interfaces, which can be configured for each interface or the entire board as a whole.
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