The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
TechniCall is a a Voice over IP, Telecommunication and Wireless Networks Provider in Salem, Oregon USA. Our Staff members have experience in manufacturing, R&D, LD Service Providers, National and International Telecom Projects and past employment experie
Read more