The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Vonics Digital is based out of San Francisco, California. Vonics Digital is a next generation digital communications company that allows consumers and businesses to make and receive phone calls anywhere in the world using a high-speed Internet connection
Read more