The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SPRINTtelco is leading the Voice over Internet Protocol (VoIP) revolution currently sweeping through the telecommunications industry. Virtually every major service provider is discovering the benefits of VoIP, and we are helping them leverage the technolo
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