Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Gigaset C610A IP is modern high-tech phone that can operate as a regular phone in traditional networks as well as in the system of VoIP-telephony. As a solution, supporting fixed line and Internet telephony, Gigaset C610A device allows you to have up to three simultaneous conversations. All VoIP-calls are of the highest HD-audio quality. The answering machine of the phone is capable to record up to 30 minutes of voice messages.
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