Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
ATCOM Company has released its new phone, ATCOM AT610 with Boardcom chipset ana better performance. The new series of IP phones are adapted to the design of the business style phones, and also includes the basic functions of AT530 phone, acquiring a more convenient interface.
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