The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Hardware (IP Gateways, Tecnología GSM y Sim Server, Switches, Routers, Teléfonos IP, Adaptadores, Gateways SS7) Software (Softswitch, Billing Software, Tarificadores, IVR’s, Soluciones en Hosting) Soluciones IP PBX basado en ASTERISK, Líneas 1800 in
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