The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Shannon Telecom is a telecommunication company rendering International long distance services to local and foreign companies and their employees operating in CIS countries. Our objective is to provide our corporate customers with cheap long distance servi
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