Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Mostly suited for small and medium conference room need, the Phoenix Audio Duet PCS USB speakerphone has full duplex sound and advanced echo cancellation technology. The device is connected to a PC using USB port, ensuring power supply to the microphone and the built in speaker. Duet PCS is a small device, which does not require a lot of space on your desk. Additionally it can be connected to other Duet PCS therefore to be converted from a desktop speakerphone into a medium size speakerphone in a conference room, what it makes it a great choice for office and relatively small departments.
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