Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



Providers in database: 6433
Register VoIP Provider

Cisco 7937G Unified Phone

Cisco 7937G Unified Phone Cisco 7937G IP conference station with loud conference connection technology and fantastic voice communication technologies Cisco.

View more WIKI
Egypt Voz Telecom

VOZ telecom has provided a committed platform to the telecommunications industry within South Africa and internationally. This group consists of highly experienced engineers, that allows for more focus and less errors that any company can gain from. Our

Read more