Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
It is is considered as one of the most prominent entity in the VoIP world. Company Digium has created it as a fully innovative approach to telecommunications. This company has delivered such software that enables people to configure a server and start to make calls.
Citel Technologies
Citel is a provider of unique Voice over Internet Protocol solutions. Citel''s Portico TVA (Telephone VoIP Adapter) enables companies to migrate to IP telephony by leveraging their existing wiring infrastructure, reducing the cost and time involved in the
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