The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Rendez Ltd delivers and supports IP based phone systems exclusively to business customers. We provide SIP Trunks as well as traditional PSTN call traffic and are able to offer these services nationwide.
Read more