Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Distinctive Ring

The service offered by telephone companies allowing creating the telephone numbers on the same line where the existing number is. The call tone for every number will be different from another. There is also an opportunity to program a custom ring tone for the incoming call.

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