Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Introduction
In business, communication is essential. Without the ability to speak with the exact person you need to at any given time, how could business get done? This is one of the reasons why the idea of a PBX system is so popular among businesses around the world—without it, communication is between employees and clients could potentially be hindered.
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