Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Provides high quality multifunctional telephone communication service through broadband Internet connection
Has two ports suitable for the connection with regular phones or a phone and a fax – each with its independent number
High quality of voice communication with simultaneous use of the Internet
Compatibility with all main features of the phone: Callers ID, call waiting, voice mail etc.
Inoteska s.r.o.
Solutions for voice and data communication.
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