The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
We are a privately held company with headquarters in Emeryville, California and Research and Development located in Hyderabad, India. The company was founded in May 2001 and has been a leading development firm in advanced IP communications since its incep
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