Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Snom 360 IP-Phone has been designed for maximum performance in today's business environment. Functions to control the sound and phone calls are directly accessible through the designated key. Context-sensitive menu of telephone brings additional comfort and functionality: just what might be needed for the user in the next second, always available with a press of a button!
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