Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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LifeSize Softphone

LifeSize SoftphoneLifeSize Softphone offers support for Full HD, a simple and intuitive interface and improved data encryption. All this means that remote users of mobile PC and Mac computers, wherever they may be, have the opportunity to interact in a completely safe environment.

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India Mabrook Media Technologies

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