Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
IP Phone Yealink SIP-T28P has all the advantages of other devices from Yealink’s product range: convenient handset, the optimal angle of the screen, high-definition audio that meets IEEE1329 standards, ten additional programmable keys to automate most common actions and LED status indication of contacts whose numbers are set to speed dial.
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