Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Inter-Asterisk eXchange (IAX) is a communication protocol used to initiate user sessions, similar to an SIP, in order to transmit and control streaming media, especially in Voice over Internet Protocol calls. IAX2 (the newest version) is a preferred method because of its flexibility, as it is compatible with a variety of codecs, and jitters and lag are minimal due to trunking and multiplexing, which means the amount of bandwidth and latency are also kept at minimal levels.
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