Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.
Net2phone
Since its inception in 1996, Net2Phone has established itself as a world leader in delivering voice services over data networks. Recognized as a pioneer in bridging the Internet with the public switched telephone network, Net2Phone provides partners such
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142 Pakistan 134
Australia 133
Spain 123
Russia 114View all countries