Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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Metrocom Inc.
Metrocom is a leading provider of VoIP telephony and specialized communications and engineering services. Metrocom was opened in November of 1997 as has provided services to both private enterprise and governments. Metrocom is currently conducting busines
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