The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Welcome to the new millennium. tm ((telcomm)) is gearing up to be the premier provider of next generation integrated voice, data and internet services. Our vision of the future of communications is a world without wires, where information is transferred
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