Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The MultiVoIP FX SIP gateway ensures fax and toll free voice communications over the IP networks. With integration of fax and voice into you already existing data network, you can make achieve substantial savings on internal office long distance toll charges.
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