The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
AJP''''''''''''''''s Fully Internet based Telecommunication Voice (FIT Voice) service comes with the mission to extend affordable telephony through advanced technology to under-served populations in developed & developing countries.
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