Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Is often met in business practice, during calls to organizations at the moment, when the call is transferred to another number or is set on hold, one hears a music in the telephone dynamics.
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Written by Administrator
Tuesday, 05 May 2012 16:53
Last Updated on Tuesday, 05 May 2012 17:18
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