The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Advantage Century Telecommunication Corporation, established in 1998, is a leading VoIP solution provider for customer premises equipment with headquarter in Taipei. We specialize and focus on design, R&D, manufacturing, marketing and sales as well as OEM
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