The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Since its inception in 1996, Net2Phone has established itself as a world leader in delivering voice services over data networks. Recognized as a pioneer in bridging the Internet with the public switched telephone network, Net2Phone provides partners such
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