The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Headquartered in Toronto, Canada, VeloSolutions is a leading provider of telecommunications termination services to Asia and the developing world and is a CRTC registered carrier. Clients of VeloSolutions carrier services include some of the leading prepa
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