Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Concerning practical implementation, the VoIP gateways have proven to be the best. Many companies are successfully using the IP telephony thanks to its two main characteristics
Decrease in international and long distance call cost expenditures
Stable communications between company’s offices throughout different cities and counties
AVOXI
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators, and global enterprises looking to project a local presence.
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