Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Yealink SIP-T12 is a two line SIP-phone model. The model presented is the result of deep modernization of popular SkypeMate SIP-T10 and SIP-T10T phones. The main advantage of novelty is the new firmware, similar to 20-seriers- SIP-T2x of Yealink devices. Convenience of the device is undoubtedly the support of two independent lines.
XOtel
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XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.
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