Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Mediatrix 4404Plus series products are designed to reduce the cost of communications through the use of IP technology. These devices have ISDN BRI interfaces. Mediatrix 4404Plus gateways are specifically designed for enterprises, enhancing the existing capabilities of digital access to telephony by integrating it with a variety of modern VoIP standards.
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