Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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United World Telecom
United World Telecom is a leading switch-based telecommunications service provider, located in Florida, USA, serving retail, wholesale, and corporate customers worldwide. Established in 1996, United World Telecom has rapidly expanded its global presence i
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