Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A device or a program, which is makes the transformation of data or
signal. Codecs can both code flow/signal (often for transfer, storage or
encoding) and decoding – for review or changes in the size, more suitable also
for these operations. Codecs are often used during the digital processing of
video and sound.
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