Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Small enterprises should really enjoy the Grandstream GXP280 and GXP285 devices, due to mixture of high quality of sound, graphic LCD display and rich list of business features.
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