The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Intertel Telecommunication is established in 2001 and offers one of the most modern services in the field of telecommunications - IP Voice Call - carrying voice over Internet. The company stays behind and works with the best technologies which are tested
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