The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
We do care about human beings and we want to give the best possible attention to our customers. In order to do that, we need to tailor our services to the particular needs of each customer, to establish customer service and support on 24x7x365 basis, and
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